BREAST CANCER AWARENESS MONTH: 40% OFF WITH CODE: PINK40

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FAQs

Ordering

How do I place an order?

Once you are done adding items to your shopping bag and are ready to complete your transaction, go to the top right hand corner of the screen and click on the “Shopping Bag” button. You will then be transferred to the order summary page. Do check that the items in your order are correct and promo code has been applied (if applicable) before you click on the “Check out” button.

At the checkout page, you can decide whether to create an account or check out as a guest. Once you have decided on how to proceed, enter the name and address of the intended recipient of your shipment (delivery information), followed by your billing details. You are also required to state your contact number and email address. Your contact details will allow us to contact you with any urgent status updates regarding your order.

After completing the shipping information, click on the “continue” button to bring you to the payment page. In the payment page, you will need to enter your payment details. Once you have entered your payment details, check your order for the final time on the right side of the payment page before proceeding to click on the “Place Order” button to complete your purchase. If your payment is successful, you will be shown the order confirmation page with your order number. You will also receive an order confirmation email.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service and one of us will be glad to assist.

 

How can I place a bulk or team sports orders?

For large orders and customized team wear please send us an email athelp@moviactivewear.com and we will forward your request to the relevant department for someone to contact you.

 

Can I place an order over the phone?

Unfortunately, we are not able to take orders via phone. Currently only orders can be made via our online website.


Do I need to create an account before I order?

You can make a purchase on our website either as a registered customer or as a guest. You do not necessarily have to make an account with us.

What payment methods can I use?

You can pay for your order with the following:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners
  • Apple Pay
  • Google Pay
  • JCB
  • Elo
  • Opay

 

I placed an order more than one hour ago but have not received any confirmation?

You may wish to check your spam/junk box as it may be filtered by your email provider. Otherwise, a spelling mistake in your email address could be the reason that you did not receive a confirmation email. Please contact us if you want to be sure that your order was successfully placed and is being processed.

I just placed an order. When will it be shipped out?

Once you have successfully placed an order on our website, it will be processed immediately. We will ship out the order by the next working day. You will receive a shipping confirmation by email.

Please note that, if you place your order on a Friday afternoon, the package will be shipped out the following Monday.

Can I amend my order details or delivery address after I’ve placed it?

Since we process orders as quickly as possible, we unfortunately cannot amend any order details or the delivery address even if the order hasn’t been shipped yet. Once you’ve received your order, you may return any unwanted items for a refund. For more information on our Returns Policy, please click here.

Can I cancel my order after I’ve placed it?

Confirmed orders immediately go through the ordering process. We unfortunately cannot cancel your order once it has been placed. However, you may return any unwanted items for a refund. For more information on our Returns Policy, please click here.

Are my details retained for future orders?

Our Customer Service Team is able to provide you with details on your past orders. However, we recommend that you register an account with us for better shopping experience in the future.

 

When will I receive my order?

You will get an automated message once your order has been shipped out. The delivery times take between 5-8 working days.

Do you offer express shipping?

We do not provide Express shipping at the moment. All orders will be delivered using Standard Shipping.

How can I track my order?

You will be able to track your order through our website. If you are not able to find the tracking number of your parcel, please contact our Customer Service Team and we will be happy to check upon the status of your delivery.

It seems that my package got lost. What can I do?

In the unlikely event you are unable to find your package although it has officially been delivered, please contact our Customer Service Team and we will start an investigation immediately for you.

 

What do I have to do if I have received only part of my order?

Please contact us as soon as you have received the incomplete order so we can investigate and assist you.

What do I have to do if I have purchased a faulty or defective item online?

Please contact our Customer Service Team as soon as possible and a team member will be happy to assist you. Also, please provide us with pictures of the defect for better visibility.

 

What do I have to do if an item that I received looks different to the image on the website?

Please feel free to reach out to our Customer Service Team and let us know. Additionally please send us a photo of the item that is in question to allow us to advise you that you have not received the wrong item.

I have not received an invoice with my order. How can I get one?

Please get in touch with the Customer Service Team to request the invoice for your order.

I’ve placed my order but the customer care team has informed me that the item(s) is/are out of stock. What can I do?

Although MOVI Shopping is designed to feature "real-time" inventory levels so that only in-stock items are visible and available for purchase, we may experience shortages of stock due to overwhelming popularity of a particular style, color or size, and cannot guarantee that items which appear to be in stock are actually available. If the item you would like to purchase or have purchased is currently out of stock, we apologize for the inconvenience and encourage you to call contact us so that we may help you find a similar product.

For more information on our Terms and Conditions, please click here.

 

What do I do if the product I received is different from what is shown on site (e.g. design, details, color)?

MOVI aims to be as accurate as possible. However, we do not warrant that product descriptions, photographs, videos or other product related content on MOVI are wholly accurate, complete, reliable, current, or error-free. If a product offered by MOVI is not as described, your only remedy is to return it in unused condition for a refund. For more information on our Returns Policy, please click here.

For more information on our Terms and Conditions, please click here.

 

My order is cancelled due to a pricing error. Why is that so?

Despite our best efforts, a small number of items may be mis-priced. If the correct price of an item sold by MOVI is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

For more information on our Terms and Conditions, please click here.

The product(s) I bought previously is/are now on discount. Why is that so?

We reserve the right to change the goods advertised or offered for sale through MOVI, the prices or specifications of any such goods and any promotional offers and any content available on MOVI at any time and from time to time without any notice or liability to you or any other person.

For more information on our Terms and Conditions, please click here.

 

Where do you ship from?

All orders are shipped from the United States.

For more information on our Terms and Conditions, please click here.

 

 

 

Delivery

 

When will I receive my order?

You will get an automated message once your order has been shipped out. The delivery times take between 5-8 working days.

Do you offer express shipping?

We do not provide Express shipping at the moment. All orders will be delivered using Standard Shipping.

How can I track my order?

You will be able to track your order through our website. If you are not able to find the tracking number of your parcel, please contact our Customer Service Team and we will be happy to check upon the status of your delivery.

It seems that my package got lost. What can I do?

In the unlikely event you are unable to find your package although it has officially been delivered, please contact our Customer Service Team and we will start an investigation immediately for you.

What do I have to do if I have received only part of my order?

Please contact us as soon as you have received the incomplete order so we can investigate and assist you.

What do I have to do if I have purchased a faulty or defective item online?

Please contact our Customer Service Team as soon as possible and a team member will be happy to assist you. Also, please provide us with pictures of the defect for better visibility.

 

What do I have to do if an item that I received looks different to the image on the website?

Please feel free to reach out to our Customer Service Team and let us know. Additionally please send us a photo of the item that is in question to allow us to advise you that you have not received the wrong item.

 

I have not received an invoice with my order. How can I get one?

Please get in touch with the Customer Service Team to request the invoice for your order.

 

 

Returns & Exchanges

 

How can I return products purchased online?

All merchandise purchased are not exchangeable, returnable or refundable.

You can visit our returns center

 

Which carrier do you use?

All MOVI shipment is being handled by UPS.

 

 

 

 

 

Marketing Requests and Applications

How do I apply for a sponsorship?

Due to the high number of requests we receive, we are not able to reply to everyone within a short time frame. Please send us an email athelp@moviactivewear.com and we will forward your request to the relevant department for someone to contact you.

JOIN THE MOVI CLUB!