Shipping

DELIVERY

 

WHEN WILL I RECEIVE MY ORDER?

You will get an automated message once your order has been shipped out. The delivery times take between 5-8 working days.

DO YOU OFFER EXPRESS SHIPPING?

We do not provide Express shipping at the moment. All orders will be delivered using Standard Shipping.

HOW CAN I TRACK MY ORDER?

You will be able to track your order through our website. If you are not able to find the tracking number of your parcel, please contact our Customer Service Team and we will be happy to check upon the status of your delivery.

IT SEEMS THAT MY PACKAGE GOT LOST. WHAT CAN I DO?

In the unlikely event you are unable to find your package although it has officially been delivered, please contact our Customer Service Team and we will start an investigation immediately for you.

WHAT DO I HAVE TO DO IF I HAVE RECEIVED ONLY PART OF MY ORDER?

Please contact us as soon as you have received the incomplete order so we can investigate and assist you.

WHAT DO I HAVE TO DO IF I HAVE PURCHASED A FAULTY OR DEFECTIVE ITEM ONLINE?

Please contact our Customer Service Team as soon as possible and a team member will be happy to assist you. Also, please provide us with pictures of the defect for better visibility.

 

WHAT DO I HAVE TO DO IF AN ITEM THAT I RECEIVED LOOKS DIFFERENT TO THE IMAGE ON THE WEBSITE?

Please feel free to reach out to our Customer Service Team and let us know. Additionally please send us a photo of the item that is in question to allow us to advise you that you have not received the wrong item.

 

I HAVE NOT RECEIVED AN INVOICE WITH MY ORDER. HOW CAN I GET ONE?

Please get in touch with the Customer Service Team to request the invoice for your order.

RETURNS & EXCHANGES

 

HOW CAN I RETURN PRODUCTS PURCHASED ONLINE?

All merchandise purchased are not exchangeable, returnable or refundable.

You can visit our returns center

 

WHICH CARRIER DO YOU USE?

All MOVI shipment is being handled by UPS.

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