You will get an automated message once your order has been shipped out. The delivery times take between 5-8 working days. The safety of our team members is important to us so there might be delays when handling your order. Tracking information is also taking longer to get back to us from the courier which may cause additional delay. If you want full refund, you can get your money returned if you are not satisfied with the wait times, please reach out to our customer support for assistance regarding your order. This is relevant for the Luxe Collection only.
Some orders can also take from 2-4 weeks delivery as they are coming from different warehouses. This is for: Seamless & Lounge Collections.
Orders may experience unexpected delays due to COVID-19. We apologize for any inconveniences.
We do not provide Express shipping at the moment. All orders will be delivered using Standard Shipping.
You will be able to track your order through our website. If you are not able to find the tracking number of your parcel, please contact our Customer Service Team and we will be happy to check upon the status of your delivery.
In the unlikely event you are unable to find your package although it has officially been delivered, please contact our Customer Service Team and we will start an investigation immediately for you.
Please contact us as soon as you have received the incomplete order so we can investigate and assist you.
Please contact our Customer Service Team as soon as possible and a team member will be happy to assist you. Also, please provide us with pictures of the defect for better visibility.
Please feel free to reach out to our Customer Service Team and let us know. Additionally please send us a photo of the item that is in question to allow us to advise you that you have not received the wrong item.
Please get in touch with the Customer Service Team to request the invoice for your order.
All merchandise purchased are not exchangeable, returnable or refundable.
You can visit our returns center.
All MOVI shipment is being handled by UPS.